Questions, answered
Everything you're wondering, before you ask.
Still stuck on something? Email [email protected] and we'll get back to you the same day.
ITC clearance
What does "ITC listed" mean?
It means a credit bureau has recorded a negative item against your name — a missed payment, default, judgment or debt review. It can affect loan, job and rental applications until it's cleared or expires.
How long does clearance actually take?
Most cases are resolved within 48 hours of us receiving your ID and consent. Disputed or contested listings with a bureau can take longer — we'll tell you upfront if yours is one of those.
Can every listing be cleared?
No — and we won't tell you it can if it can't. Valid, unpaid debts stay on file until settled or until they legally expire. What we clear is anything incorrect, outdated, unlawful or already paid up.
What do you need from me to start?
Your full name, ID number, and a copy of your ID. That's enough for us to pull your file and tell you exactly what's on it, at no cost.
Verification reports
What's a PEP report, in plain terms?
It checks whether someone is a Politically Exposed Person — a public official or someone closely linked to one. Businesses use it to stay FICA-compliant when onboarding clients or partners.
Are your reports legally valid?
Yes. Every report is pulled directly from the relevant bureau or database — TransUnion, Experian, Compuscan, XDS or SAPS — and delivered as a signed, dated document.
How fast will I actually get my report?
PEP and credit reports are usually same-day. Criminal record checks can take up to 48 hours depending on the database response time.
Can a business order reports in bulk?
Yes — email us your volume and report type and we'll quote a bulk rate, usually for HR, letting agents and financial services clients.
Payment & process
How do I pay?
Email us to order — we'll send a payment link or bank details, and start work as soon as payment reflects.
Is my information safe?
Yes. We're POPIA compliant — your ID and personal information are only used for the check you've requested and are never shared or sold.
What if my listing can't be cleared?
We'll tell you exactly why, and where possible, what your options are — a settlement, a payment plan, or simply waiting out the legal expiry period.
Do you offer refunds?
If we can't deliver the report or service you paid for, you get a full refund. Once a report has been generated and delivered, it can't be refunded.